ISO/IEC 20000 is an Information Technology Service Management (ITSM) the first World Wide International standard for IT service management. It is an international IT standard that allows companies to demonstrate excellence and prove best practice in IT management. The standard ensures companies can achieve evidence-based benchmarks to continuously improve their delivery of IT services Implementing this standard in your company will boost its capability in design, transition, delivery, and improvement of your IT services.
Advantages OfISO 20000:2011
- Provides assurance to interested party and clients for the management of IT services.
- Provides a process for Information Technology Governance.
- Provides the organization a world-class platform to execute IT services.
- Helps align and integrate the IT Services with the overall business strategy